Privacy Policy

Koalaty Home Services (“we,” “us,” or “our”) respects your privacy. This policy describes what information we collect, how we use it, and the choices you have when you visit our website, request a quote, contact us, or participate in promotions like the Koala Bug Squash game.

1. Information we collect

We collect information you provide directly to us, including:

• Contact details: name, phone number, email address, and service address when you fill out a quote or contact form.
• Service preferences: the type of service you are interested in, property details, and any notes you provide.
• Promotional game data: email address, coupon code, reward amount, and approximate play details when you claim a Koala Bug Squash reward.
• Technical data: IP address, browser type, device information, pages visited, and referral source collected automatically by our hosting, analytics, and advertising partners.

2. How we use your information

We use the information we collect to:

• Respond to quotes, service requests, cancellations, and general inquiries.
• Schedule appointments, route technicians, and deliver the services you requested.
• Send appointment reminders, service updates, and marketing communications (only where permitted).
• Issue and validate promotional rewards such as Koala Bug Squash coupons.
• Measure advertising performance, including through the Meta (Facebook) Pixel, so we can improve our marketing and understand which ads lead to real leads.
• Maintain website security, prevent fraud, and comply with legal obligations.

3. Advertising and analytics

We use the Meta Pixel (operated by Meta Platforms, Inc.) to measure the effectiveness of our Facebook and Instagram advertising. The Pixel may collect your IP address, browser information, and actions you take on our site, such as submitting a quote form. Meta may use this data to improve ad targeting and measurement. You can learn more and opt out through Meta’s ad settings.

We may also use analytics tools to understand how visitors use our site. These tools typically work with aggregated or pseudonymous data.

4. Sharing your information

We do not sell your personal information. We share information only with:

• Service providers: email delivery (Resend), hosting, analytics, and advertising platforms that help us operate the business.
• Legal authorities: when required by law, court order, or to protect our rights and safety.
• Business successors: in the event of a merger, acquisition, or sale of assets.

5. Data retention

We keep form submissions, customer records, and promotional claims for as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes. You may request deletion of your personal data by contacting us.

6. Your choices

• You may opt out of marketing emails by clicking the unsubscribe link in any email.
• You may request access to, correction of, or deletion of your personal information by emailing office@koalatyservice.com.
• You can manage cookie and ad preferences through your browser settings and platform opt-out tools.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact us

If you have questions about this privacy policy or how we handle your data, contact us at:

Koalaty Home Services
24 NW 144th Cir C, Edmond, OK 73013
Phone: (405) 543-3338
Email: office@koalatyservice.com